About Me

Whether mining through data or facilitating conference calls to discuss a new initiative, I love planning, executing, and finishing a project. With both on-the-job training and post-graduate studies in Business Management, Executive Leadership  and Project Management, I genuinely feel I have the skill set and knowledge base to bring enormous value to any business environment. A summary of skills I have developed over many years is as follows:

- Quality Assurance
- Training & Curriculum Development

- Project Management (PMP Certified)

- Scrum Master (CSM Certified)

- Six Sigma Black Belt (LSSBB Certified)

Working in various departments and multiple roles over the past 20 years at Verizon has been a tremendous learning experience. Partnering with colleagues from around the world has been incredibly valuable in learning how to work with others successfully, whether dealing with artistic work differences or simply scheduling around varying time zones. I spent many months traveling as a consultant for Verizon as well, meeting with and reviewing operations in the many call centers across the US. Some of my regular job duties at Verizon include:

- Support ongoing work-stream initiatives to improve operational performance, efficiencies, and profitability.
- Create and load User Stories into JIRA for projects.
- Pursue opportunities to ensure a consistent, high-quality customer experience.
- Proactively identify and recommend process improvements across the corporation.
- Manage process improvements through critical thinking, investigating, evaluating, and implementation to ensure successful implementation.
- Facilitate conference calls to educate leadership on new and updated policies and procedures.
- Support area and region growth objectives while taking appropriate actions to mitigate incremental risk.
- Measure and document the effectiveness of new project/process improvement.
- Resolve project issues and manage the jeopardy process; communicate action plan status and results.